ITIL ITIL, formally an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its curre . . .
Helpdesk
Helpdesk Helpdesk refers to a range of maintenance activities that the IT outsourcing engineers undertake in order to guarantee the desktop to provide normal function and service. It comprises the maintenance for hardware l . . .
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