Last updated: November 8, 2026
1. Who we are and how to contact us
Personal information controller: Tianjin Raresoft Technology Co., Ltd.
Email: service@raresoft.net
Address: Room 1902, Tower 4, Jinmao Plaza, 70 Qingshan Street, Heping District, Tianjin, China.
2. Information we process and why
When you submit our contact form, we process the name, email address, and inquiry you provide so we can review and respond to your inquiry.
Please provide only the information needed to handle your inquiry. Do not include sensitive personal information such as government-issued ID numbers, account passwords, financial account details, or health information.
3. How inquiries are handled, email services, and retention
After you submit the form, your inquiry is sent to service@raresoft.net. We receive and process inquiries using Microsoft 365 international email services, which Microsoft provides. For information about how Microsoft processes data through its business online services, see the Microsoft Products and Services Data Protection Addendum and Microsoft Privacy Statement.
The website does not store contact form submissions in a separate database. If email delivery fails, the system may record technical errors for troubleshooting.
Before submitting the form, you must separately consent to the Microsoft 365 email processing described above by selecting the unchecked box. We retain the consent wording displayed to you and the time consent was given alongside the inquiry email for one year.
4. Map service on the contact page
The contact page uses Microsoft Azure Maps to display a map. When the map loads, your browser sends a network request to the map service. The service may process technical information needed to provide the map, such as your IP address and the time of the request. See the Microsoft Privacy Statement for more information.
5. Your privacy rights
You can email service@raresoft.net to request access to or a copy of your inquiry information, ask us to correct or supplement it, or request its deletion. You may also withdraw your separate consent to processing through Microsoft 365 services in the Asia Pacific region or ask us to explain our personal information practices. Use “Personal Information Rights Request” as the email subject. We will verify your request and handle it in accordance with applicable law.
6. Policy updates
We will update this policy if the purposes or methods of processing, the types of personal information processed, or the retention period change. Where required by law, we will provide updated notice and obtain consent again.