Microsoft 365 email and collaboration
Microsoft 365 support can include tenant and domain setup, email migration, user and license configuration, Teams and OneDrive collaboration settings, and a handoff to ongoing operations.
The work is based on the organization’s current systems, chosen Microsoft 365 services, and account responsibilities.
An organization’s Microsoft 365 environment for accounts, email, Teams, OneDrive, and access settings.
Moving accounts, messages, and domain email services to a new platform with a planned transition.
A communication and collaboration platform for chat, meetings, channels, and shared work.
Cloud file storage for individual and shared work, including synchronization and access across devices.
Coordinate accounts, domains, and email
Email, identity, files, and meetings may be used by different teams and devices. A transition plan needs to account for dependencies and the order of work.
Documenting tenant settings and administrative responsibilities helps internal teams manage the platform after setup or migration.
Setup, migration, and operational handoff
Licensing, tenant configuration, and migration responsibilities are confirmed with the organization.
Tenant setup and domain planning
Set up Microsoft 365, connect the organization’s domain, configure DNS, and establish the basic tenant structure.
Email migration and cutover
Plan the transfer of accounts and message history and coordinate changes to email routing.
Accounts, licenses, and permissions
Organize licenses, administrator access, and account practices around roles and budget.
Teams, OneDrive, and collaboration spaces
Configure teams, channels, OneDrive, and sharing practices around meetings, files, and day-to-day work.
Mobile work and device access
Assist with Outlook, Teams, and OneDrive on computers and mobile devices and investigate common sync issues.
Operations handoff and ongoing review
Document tenant and administrator information and license assignments for future management.
Give administrators a clearer handoff
An agreed configuration and handoff plan helps internal teams understand tenant settings and routine management tasks.
For remote access and employee device support, see our Remote Work Access Support service.
Review tenant, domain, account, and collaboration settings together.
Confirm migration scope, access, and the order of changes.
Review license needs and administrator roles by account.
Make Teams, OneDrive, and device configuration easier to hand off.